Capture from the conversation
Create a complaint from a connected customer interaction without asking the customer to restart the story elsewhere.
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CUSTOMER COMPLAINT MANAGEMENT
Give every customer issue a reference and a path to resolution.
Rosebay turns a customer issue into a structured complaint record, creates a reference for future contact and preserves the context needed for accountable follow-up.
WHAT IT GIVES YOUR TEAM
A focused capability inside one connected platform.
Use this service independently or connect it to Rosebay campaigns, conversations, complaints, profiling and human support.
Customer reference
Return a reference that the customer and service team can use for later follow-up.
Structured issue details
Record the issue type, description and available customer context in a consistent complaint record.
Human resolution and integrations
Progress the issue in Rosebay or connect the complaint workflow to systems such as Jira through managed integrations.
HOW IT WORKS
A clear path from customer need to operational action.
- 01
Capture the issue
The customer explains the problem through a connected channel or structured flow.
- 02
Create the record
Rosebay stores the complaint details and creates a reference for the customer.
- 03
Follow through
The service team reviews the history, updates progress and continues towards resolution.
WHO IT HELPS
Designed for teams that need engagement and control.
- Customer-service teams receiving issues through WhatsApp or web chat
- Organisations that need a consistent complaint reference process
- Teams connecting conversational support to Jira or another workflow system
FREQUENTLY ASKED QUESTIONS
What teams usually want to know.
Does the customer receive a complaint number?
The complaint workflow is designed to create a customer reference that can be returned during the conversation and used for follow-up.
Can Rosebay connect complaints to Jira?
Yes. Jira can be connected as a managed integration when the customer’s operating process requires it.
Can a human agent continue the case?
Yes. The complaint record and conversation context support human follow-up when the issue cannot be resolved through automation.
SEE IT IN YOUR CUSTOMER JOURNEY