Intelligent Campaign System
Design audiences, templates, variables, schedules, and delivery controls as a visual campaign workflow.
- Audience management
- Template governance
- Scheduled delivery
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INTELLIGENT CUSTOMER ENGAGEMENT
Every conversation can move your business forward.
Rosebay brings campaigns, AI-assisted conversations, customer profiling, complaints, and human handover into one secure operating platform.
Omnichannel conversations AI and human collaboration Governed campaign operations
ICSAI OPERATIONS
Emily AI Campaigns Human careTHE PLATFORM
A complete engagement control plane.
Use the capabilities independently or connect them into one customer journey.
Emily AI
Give customers a responsive conversational experience while retaining the context needed for service and complaint resolution.
- Web and mobile chat
- Workflow orchestration
- Complaint capture
Human Handover
Route conversations to available agents, manage capacity and queues, and return responses through the customer channel.
- Agent queues
- Capacity controls
- Conversation history
Customer Intelligence
Build governed customer profiles and use them to deliver more relevant communication and service.
- Profiling rules
- Segment insights
- Operational reporting
PLATFORM CAPABILITIES
Everything needed to run the customer journey.
Plan outreach, understand every interaction and move smoothly from automation to accountable human service.
- 01Profile
- 02Orchestrate
- 03Converse
- 04Resolve
- 05Measure
Orchestrate outreach
Build governed, repeatable engagement programmes across WhatsApp and connected channels.
- Campaign management
Connect audiences, templates, variables and schedules in one visual workflow.
- Template management
Create, review and synchronise approved WhatsApp message templates.
- Audience and group management
Create reusable groups, upload recipient data and control targeting.
- WhatsApp Flows
Deliver structured journeys and manage customer form submissions.
- Campaign media
Store and reuse approved campaign assets through secure media delivery.
Understand every interaction
Turn customer activity into useful segments, service records and operational insight.
- Customer profiling
Build governed segments with reusable rules and database-backed criteria.
- Delivery analytics
Track sent, delivered, read and failed outcomes across campaigns.
- Message tracking
Review inbound and outbound conversation history with clear status context.
- Complaint management
Capture issues, create customer references and maintain a follow-up record.
- Enquiry management
Collect package interest from the website or Emily and progress each lead.
Serve with control
Combine responsive AI assistance with capacity-aware human support and enterprise governance.
- Emily AI for web and mobile
Answer product questions, capture enquiries and retain conversation context.
- Human handover and queues
Route customers to available agents with capacity limits and full history.
- Roles and permissions
Control portal access by responsibility, feature and operational role.
- n8n and API integrations
Connect customer systems, Jira and workflow automation through managed APIs.
- Emily VoicePlanned pilot
Extend the same context and handover model to customer calls.
UK PRICING
Start focused. Scale with confidence.
Choose a plan that matches your service operation. Usage-based channel and AI costs stay transparent, so you only pay for what you use.
All prices are exclusive of VAT.Essentials
£295per month
For a focused customer-service team getting started.
- 3 agent seats
- 1 WhatsApp number
- Campaigns, complaints and web chat
- 100 AI outcomes per month
Growth
£695per month
For teams connecting campaigns, AI and human service.
- 10 agent seats
- WhatsApp plus web and mobile
- Handover queues and workflows
- Jira integration and advanced reporting
- 500 AI outcomes per month
Enterprise
£1,500–£4,000per month
For regulated and integration-heavy operations.
- SSO and advanced audit controls
- Custom integrations
- Dedicated environment options
- Service levels and higher limits
BEST LAUNCH OFFER
Managed launch pilot
A three-month implementation for up to five agents, one WhatsApp number, Emily web/mobile chat, complaints, human handover, and 300 AI outcomes per month.
£4,500
Optional additions
Meta messaging and chargeable AI usage are billed separately. Customers should preferably own and pay their WhatsApp Business Account charges directly.
- Additional agent
- £25–£35/month
- Additional AI outcome
- £0.60–£0.90
- Additional WhatsApp number
- £25–£50/month
- Custom integration
- £750–£5,000
- Private UK-hosted environment
- £500–£1,500/month
Planned pilot add-on
Emily Voice
Let Emily answer voice calls, continue the customer context, create complaints, and transfer to a human agent when required.
Final pricing depends on Meta Calling availability, telephony or gateway fees, recording, AI processing, and human transfer costs. Voice is not included in the standard plans until the live-call pilot is complete.£0.30–£0.60per connected AI minute
Secure by design
Human-centred AIABOUT ROSEBAY
Built for trusted, high-impact customer communication.
We help teams coordinate automated and human conversations without losing context, control, or accountability.
- One operational view across campaigns, chat, complaints, and handovers.
- Practical automation with clear human control points.
- Security, permissions, auditability, and responsible scale by design.
READY TO OPERATE SMARTER?