Website enquiry forms
Collect package, contact and requirement details through a focused public enquiry experience.
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CUSTOMER ENQUIRY MANAGEMENT
Turn customer interest into a clear, accountable follow-up process.
Rosebay captures package and service interest from your website or Emily, keeps the submitted details organised and gives your team a visible path from first question to follow-up.
WHAT IT GIVES YOUR TEAM
A focused capability inside one connected platform.
Use this service independently or connect it to Rosebay campaigns, conversations, complaints, profiling and human support.
Conversational capture
Let Emily gather the same useful context during a customer conversation and create the enquiry record.
One operational list
Give authorised users a central view of enquiries rather than leaving requests across disconnected inboxes.
Progress and ownership
Record follow-up progress so the team can see which enquiries are new, being handled or completed.
HOW IT WORKS
A clear path from customer need to operational action.
- 01
Customer expresses interest
The customer uses the website form or asks Emily about a service or package.
- 02
Rosebay captures the enquiry
Relevant contact, company and requirement details are stored in an enquiry record.
- 03
Your team follows up
Authorised users review the request, update progress and continue the customer conversation.
WHO IT HELPS
Designed for teams that need engagement and control.
- Service businesses that receive package or product questions online
- Teams that want AI conversations to produce actionable enquiry records
- Operations that need a shared follow-up view for customer interest
FREQUENTLY ASKED QUESTIONS
What teams usually want to know.
Where can an enquiry originate?
Rosebay can capture enquiries from the public website form or from an Emily conversation connected to the enquiry workflow.
Can we collect different package interests?
Yes. The public form can present configured packages or services and store the customer’s selected area of interest.
Who can see the enquiries?
Enquiries are displayed in the authenticated admin experience and should be restricted through the platform’s roles and permissions.
SEE IT IN YOUR CUSTOMER JOURNEY