Reusable audiences and groups
Create customer groups, upload recipient data and select the right audience for each campaign.
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WHATSAPP CAMPAIGN MANAGEMENT
Plan WhatsApp campaigns as a governed, connected workflow.
Rosebay connects audiences, approved templates, variables, media, schedules and delivery controls so teams can run repeatable outreach without piecing the process together manually.
WHAT IT GIVES YOUR TEAM
A focused capability inside one connected platform.
Use this service independently or connect it to Rosebay campaigns, conversations, complaints, profiling and human support.
Approved WhatsApp templates
Create, review and synchronise message templates while keeping campaign content linked to the approved version.
Variables and campaign media
Map recipient data to template variables and reuse approved media through controlled delivery.
Scheduling and outcomes
Schedule delivery and review sent, delivered, read and failed outcomes through campaign reporting.
HOW IT WORKS
A clear path from customer need to operational action.
- 01
Choose the audience
Select a reusable group or upload the recipient data needed for the campaign.
- 02
Connect the content
Choose the approved template, map variables and attach any campaign media.
- 03
Schedule and measure
Set the delivery time, launch through the configured WhatsApp number and review outcomes.
WHO IT HELPS
Designed for teams that need engagement and control.
- Marketing and service teams running repeatable WhatsApp outreach
- Organisations that need template and audience governance
- Operations teams that need campaign-level delivery visibility
FREQUENTLY ASKED QUESTIONS
What teams usually want to know.
Does Rosebay use approved WhatsApp templates?
Yes. Campaigns are designed around WhatsApp message templates that are created, reviewed and synchronised through the platform.
Can recipient variables come from a CSV file?
Yes. Recipient data can be uploaded with the fields required for template-variable mapping, subject to campaign validation.
Can teams review delivery outcomes?
Yes. Rosebay tracks sent, delivered, read and failed outcomes where the connected channel supplies those statuses.
SEE IT IN YOUR CUSTOMER JOURNEY