Helpful product conversations
Answer configured product and service questions through a conversational web or mobile experience.
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CONVERSATIONAL AI FOR CUSTOMER SERVICE
AI customer service for web and mobile, with human support built in.
Emily gives customers a responsive conversational experience while keeping the context needed for enquiries, complaint resolution and accountable human handover.
WHAT IT GIVES YOUR TEAM
A focused capability inside one connected platform.
Use this service independently or connect it to Rosebay campaigns, conversations, complaints, profiling and human support.
Structured enquiry capture
Collect the details your team needs and create an enquiry record for follow-up instead of losing interest inside a chat.
Complaint context
Capture an issue, preserve the conversation context and connect it to a customer reference for follow-up.
Human escalation
Move a conversation to an available agent when automation is not appropriate or the customer asks for a person.
HOW IT WORKS
A clear path from customer need to operational action.
- 01
Start the conversation
A customer opens Emily from a web or mobile experience and explains what they need.
- 02
Understand and act
Emily responds from approved context or triggers a configured workflow for an enquiry or complaint.
- 03
Continue with a person
When required, the conversation moves into the human queue with its useful context intact.
WHO IT HELPS
Designed for teams that need engagement and control.
- Customer-service teams that need conversational support outside the portal
- Organisations connecting product information, enquiries and complaint capture
- Teams that want automation with visible human control points
FREQUENTLY ASKED QUESTIONS
What teams usually want to know.
Does Emily replace the customer-service team?
No. Emily is designed to handle configured conversations and workflow steps while preserving clear routes to human support.
Can Emily capture both enquiries and complaints?
Yes. Rosebay can connect Emily to enquiry and complaint workflows so the customer receives a structured follow-up path.
Which channels can use Emily?
The current Rosebay experience supports web and mobile chat, with connected WhatsApp and workflow integrations configured for each deployment.
SEE IT IN YOUR CUSTOMER JOURNEY