ROSEBAY SOLUTIONS
Connect every stage of the customer journey.
Bring campaigns, AI conversations, customer intelligence, enquiries, complaints and human support into one controlled operating platform.
01CONVERSATIONAL AI FOR CUSTOMER SERVICE
Emily AI
Use Emily AI to answer customer questions, capture enquiries and complaints, retain context and hand conversations to human agents when needed.
- Web and mobile chat
- Workflow orchestration
- Complaint and enquiry capture
Explore emily ai 02WHATSAPP CAMPAIGN MANAGEMENT
Campaign management
Connect audiences, approved templates, variables, media, scheduling and delivery tracking in Rosebay’s visual WhatsApp campaign workflow.
- Audience management
- Template governance
- Scheduled delivery
Explore campaign management 03CUSTOMER ENQUIRY MANAGEMENT
Enquiry management
Capture customer enquiries from your website or Emily AI, organise package interest and give teams a clear record for follow-up and progression.
- Website enquiries
- Emily-assisted capture
- Follow-up status
Explore enquiry management 04CUSTOMER COMPLAINT MANAGEMENT
Complaint management
Capture customer complaints from connected conversations, create a customer reference and maintain a clear record for follow-up and human resolution.
- Complaint capture
- Customer references
- Follow-up history
Explore complaint management 05AI-TO-HUMAN HANDOVER
Human handover
Route AI and WhatsApp conversations to available human agents using capacity controls, queues and shared conversation history.
- Agent queues
- Capacity controls
- Conversation history
Explore human handover 06GOVERNED CUSTOMER INTELLIGENCE
Customer profiling
Build governed customer profiles and reusable segments using configurable rules, database-backed criteria and operational reporting.
- Profiling rules
- Segment insights
- Operational reporting
Explore customer profiling START WITH YOUR PRIORITY
Use one capability or connect the complete journey.
